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Introducing BadCat, the Catalog Record Help Desk

On Monday, August 23, 2010, the Catalog Department will implement the new process (see the July 21st blog entry: Catalog Record Help Desk – Internal Pilot) that will allow Library staff to submit catalog record problems via a web form that will feed into the FootPrints ticket system. Each FootPrints ticket will be distributed to an appropriate cataloger for resolution.

The name ?BadCat? was chosen through a Catalog Department vote, and may be defined as follows:

 

BadCat 1. Errors in the Library?s catalog; 2. Slang: an acknowledgment of such errors, as in ?Yeah, that’s my bad.? 3. Slang: ?cool, excellent person?; 4. Homage to Michael Jackson song about proving one’s toughness: ?Who’s bad?? 5. An epithet directed at a misbehaving cat or catalog.

 

The BadCat form will be accessible via the OskiCat Help Portal link on the Library Web Staff page.

 

Clicking on the OskiCat Help Portal link will take you to a page that contains links to forms used to report problems with electronic resources, Millennium problems and OskiCat issues, and beginning Monday, a link to BadCat: Catalog Record Help Desk.

Another option for accessing BadCat to report catalog record problems will be through the Staff View of OskiCat. Once BadCat has gone live, log in to MyOskiCat, search for a record, and then use the “Report a Problem” link at the top of the page.

The “Report a Problem” link takes you to the Help Portal, and from there you will be able to select the BadCat web form. The form will be partially populated with your contact information and the record number and/or title of the item.

 

Note: Unfortunately, there is no mechanism, at this time, for feeding information from the Millennium client directly into the BadCat catalog record help desk form.

 

The Systems Office will put BadCat into service this coming Monday, August 23rd. On Monday please wait to report any catalog record problems until you receive an email notifying Allusers that the system is ready.

 

Bernie  8/20/10

 

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